RETURN/REFUND POLICY

Last updated September 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund less 10% handling fee or an exchange of the product. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. All event tickets can only be returned 7days prior to the day of the event.

RETURN PROCESS

To return an item, please email your request accompanied by your order number to customer service at support@fccapetown.com. After receiving a response from support@fccapetown.com, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

FC Cape Town
Attn: Returns
CBD Babereki Apartments Unit C6
P O Box 70609
Gaborone, South-East 00000
Botswana

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+26771 504 440
support@fccapetown.com